Agenda

Josh Baker, Managing Director, Workforce Plus

• In the context of major NDIS reforms and evolving government priorities, what role does AI play in improving system sustainability, service quality, and participant outcomes over the next 3–5 years? How is government thinking about balancing innovation with safety, compliance, and equity?

• Gain a perspective on where government sees the greatest opportunities and risks for AI adoption, including how providers should align their digital strategies with the reform direction to ensure compliance and long-term viability

• What does strong digital maturity look like in disability care today, and which capabilities, systems, and leadership approaches will enable organisations to remain resilient and adaptable as the landscape continues to evolve?

• Gain a practical roadmap for building scalable, resilient digital capability that can adapt to ongoing reform, workforce challenges, and evolving participant expectations

Elliot A. Dowling, Chief Transformation Officer, Aruma

• What does it take to move from multiple disconnected platforms to a streamlined, integrated ecosystem, and what challenges, trade-offs, and unexpected barriers arise along the way?

• Learn real, experience-based lessons on system integration, improving data quality, and reducing duplication across finance, rostering, and care systems to unlock efficiency and better decision-making

Toni Stewart, Chief Executive Officer, Doable

Glenn Morrison, NDIS Partner, Doable

• With increasing reliance on digital systems, how exposed are providers to cyber threats, and what would the operational, financial, and reputational impact be if systems were compromised or unavailable?

• Gain practical, non-technical strategies to strengthen cybersecurity, including access controls, staff awareness, backup resilience, and incident response planning that can be implemented across the organisation

Keyur Ami, IT Infrastructure and Security Manager, Unisson Disability

Scott Lawton, Chief Information Officer, Apollo Care

• If integration is widely recognised as critical, why do so many providers remain stuck with siloed systems, duplicated processes, and inconsistent data, and what is holding real progress back?

• Understand where to prioritise integration efforts for maximum impact, how to avoid over-engineering solutions, and what practical steps can be taken to simplify and connect existing systems

• Where is AI already delivering tangible value; reducing administrative burden, improving documentation accuracy, and supporting faster, better-informed decision-making?

• Gain practical insights into real-world implementations, including what has worked, what hasn’t, and how to safely and effectively introduce AI without overwhelming teams or disrupting workflows

Chris Pike, Chief Information Officer, Forward Ability Support

Gabriel Gil, Business Analyst Manager, Kanda Care

• Are digital tools genuinely improving accessibility, independence, and participant experience, or unintentionally creating new barriers through poor design and assumptions?

• Learn how to move beyond consultation to meaningful co-design, embedding lived experience into system development to create more intuitive, inclusive, and effective solutions

Primal Fernando, Senior Information Technology Officer, Victorian Disability Worker Commission

Jeramy Hope, NDIS Reform Advisory Committee Member & Non-Executive Chair (President), People with Disability Australia (PWDA)

Dr Scott Hollier, Chief Executive Officer, Co-founder & Lecturer, Centre for Accessibility Australia & University of South Australia

• With rising costs and tighter funding, how can providers confidently invest in technology and demonstrate measurable value across the organisation?

• Gain insight into how to evaluate and communicate ROI, including efficiency gains, compliance improvements, workforce impact, and enhanced participant outcomes

Josh Baker, Managing Director, Workforce Plus